FSO Mobility-as-a-Service (MaaS)

SLA-driven last-mile IT field support—any site, any time.

IT engineers on demand—rapid, on-site response that cuts downtime, improves first-time-fix, and standardises quality with live tracking, tool integration, measurable end-to-end accountability, and cost transparency.

Key Offerings

SLA-Based Dispatch & Coverage Tiers

2-hour, 4-hour, and Next-Business-Day options, orchestrated by a central command centre. Every location has Primary/Secondary/Tertiary engineer coverage to minimise single-point risk and keep uptime predictable.

Multi-Channel Intake & Seamless ITSM Integration

Raise requests via email, web portal, phone, or API. Tickets auto-sync with your ITSM for end-to-end visibility—no swivel-chair operations.

Smart Scheduling, Routing & Live Geo-Tracking

Intelligent assignment and traffic-aware routing reduce travel time and MTTR. Real-time engineer tracking and ETA sharing keep stakeholders informed throughout the visit.

On-Site Break-Fix & IMAC

Certified engineers for laptops/desktops, POS, printers, Wi-Fi, switches, cabling, and structured IMAC (Install/Move/Add/Change) tasks—documented with photos, checklists, and sign-offs.

Data Centre & Edge “Hands-and-Eyes”

Rapid on-site assistance for racking, patching, reboots, device swaps, and vendor-guided tasks—ideal for lights-out sites and branch/edge locations.

Compliance, Safety & Vetting

Background-verified engineers, H&S certifications, site inductions, and secure data handling aligned to ISO-style controls and customer policies.

  1. Retail & QSR chains with POS-heavy stores needing 2h/4h break-fix
  2. Banking/Financial branches & ATM fleets with strict uptime SLAs
  3. Warehousing/3PL & e-commerce fulfilment sites needing after-hours cover
  4. Hospitality & multi-property operators demanding brand-consistent fixes
  5. Edge/branch & colo sites needing reliable “hands-and-eyes” support
  6. MSPs/OEMs seeking white-label last-mile coverage across regions
  1. SLA breaches due to scarce local engineers and slow dispatch decisions
  2. Inconsistent on-site quality and low first-time-fix rates
  3. Poor visibility across request → dispatch → arrival → closure
  4. Delays from parts logistics and vendor coordination
  5. High, variable call-out costs and fragmented suppliers
  1. Lower downtime & MTTR through intelligent assignment and stocked spares
  2. Higher SLA adherence & predictability with tiered response and layered coverage
  3. Better first-time-fix via playbooks, skills matching, and parts readiness
  4. End-to-end transparency (live tracking, artefacts, audit trail)
  5. Cost control & scalability with subscription tiers and shared hub capacity
  6. Reduced operational risk via vetted engineers and standardised procedures

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